FAQ's

How long does it take to process my order ?

We strive to process orders as quickly as possible. Please allow a maximum of 24 hours for us to process your order before it is ready to be shipped.

When will I receive a tracking number for my order ?

Tracking numbers are typically updated within 1-3 business days after your order has been shipped. If you haven't received a tracking number after 3 business days, please email us at info@artandines.com, and we will be happy to assist you further.

How can I track my order status ?

To track the status of your order, please follow these two simple steps:

1. Check your email: Once your order has been shipped, we will send you an email containing your tracking information. Please make sure to check your inbox, including any spam or promotions folders, for this email.

2. Visit our website: To track your order, you have two convenient options available. You can either your order number or utilize the tracking number provided, on our website. Simply visit the order page and enter the necessary details to access real-time updates on the status and location of your order.

How long does shipping take ?

For standard delivery, the shipping time usually falls within the range of 5-15 business days. However, please note that this estimate may vary depending on factors such as the destination and any potential customs processing. We strive to ensure that your order reaches you as quickly as possible, and we appreciate your patience during the shipping process. Should you have any specific concerns about the delivery timeline or require any further assistance, please feel free to reach out to our customer support team.

Can I cancel my order ?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now ?

If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via email at info@artandines.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

I have a question that wasn't answered, can you please help ?

Certainly! We would be delighted to help you with any inquiries or concerns you may have. Please feel free to reach out to us via email at info@artandines.com, and we will promptly assist you to the best of our ability. To ensure a swift response, we kindly request that you include your order number and clearly outline the issue you're facing. This will assist us in addressing your concerns more efficiently. Thank you for your cooperation, and we look forward to assisting you!